Question 1

HOW DOES MACROBOX MEALS SERVICE WORKS?

Accepted Answer

How It Works: 1.Choose Your Meals  – Individual Meals or Meal Plans 2.We Prep and Cook – The Macrobox Team does the shopping, prepping, cooking, cleaning, and macro-calculating for you! 3.Choose Delivery or Sunday Pick-Up    4. Heat, plate, and enjoy: Meals are ready-to-eat when you are. Just follow the simple instructions to eat and plate

Question 2

WHAT IS THE DEADLINE FOR ORDERING?

Accepted Answer

All orders must be placed by Thursday, midnight for guaranteed delivery or pick upon Sunday or Monday .

Question 3

HOW DO I CHOOSE MY MEALS FOR MEAL PLANS?

Accepted Answer

Meal Plans are a set menu that will be automatically choosen for you.  We will make sure you will get variety of meals from our weekly menu.

Question 4

WHERE DO YOU DELIVER?

Accepted Answer

Orange county , Los Angeles county and Inland Empire.

Question 5

WHEN DO YOU DELIVER?

Accepted Answer

Delivery Window time are Sunday & Monday 8AM - 2PM               Orange County, Los Angeles and Inland Empire

Question 6

HOW MUCH IS DELIVERY COST?

Accepted Answer

Orange County  = $10 Los Angeles County =SUNDAY $15 & MONDAY $20 Inland Empire = $20   Save up to $10 on Delivery with subscription.

Question 7

DO I HAVE TO BE HOME FOR DELIVERY?

Accepted Answer

No, our delivery drivers will ring and text to let you know when your meals have be delivered. All meals are package in our insulated bags with ice packs.  Please refrigerate soon as possible to guarantee freshness. If you have a special instruction for delivery please add them in “special instruction” in red at checkout. Please do not forget to add apartment number or access code for buildings. A $10 re-attempt delivery fee will be charged due to inability to access your home/building. Feel Free to call us if you have any problems with your delivery.

Question 8

CAN I CHANGE MY DELIVERY ADDRESS?

Accepted Answer

Yes, Please emaiil us with your address change before Saturday 12PM

Question 9

WHAT DO I DO WITH ALL MY EMPTY COOLER BAGS AND ICE PACKS?

Accepted Answer

Please leave the cooler bag and ice packs out before your next delivery. Your driver will take the empty cooler bags/ice packs and we will rotate them out the following week.

Question 10

THIS A SUBSCRIPTION BASED PROGRAM?

Accepted Answer

No, our plans are paid by weekly basis. No commitment . We do offer monthly and weekly subscriptions with a discount, contact us for more details.

Question 11

IS THERE A MINIMUM ORDER?

Accepted Answer

No minimum order. Delivery fee is subjected to charge

Question 12

HOW OFTEN DO YOU CHANGE YOUR MENU?

Accepted Answer

Menu changes every week so you don't get bored!

Question 13

ARE THE MACRONUTRIENTS ON THE LABELS?

Accepted Answer

Yes, each meal will have the macronutrients of the Calories, protein, carbohydrates, fats & heating instructions.  You can also view the macronutrients on our menu online.

Question 14

WHAT ARE YOUR PORTIONS?

Accepted Answer

We have three protein options : 4oz, 6oz, 8oz.  Then you can choose from “Regular” that contains 2oz vegetables and 3-4oz carbohydrate and “Low carbohydrate” which has double the veggies which contains 4-5oz vegetables.

Question 15

WHICH PROTEIN SIZE SHOULD I PICK?

Accepted Answer

This depends on your activity level, gender, weight and goals.  We typically suggest that moderately active female that would like to lose weight eat 4oz protein portion.  Highly active females that would like to gain muscles, the 6oz protein size is recommended. Moderately active males that would like to lose weight the 6oz protein is recommended. Highly active males that would like to gain muscle mass, we suggest the 8oz protein size.     Theses are suggested sizes and should consult a nutritionist.

Question 16

WHAT PERCENTAGE OF PROTEIN, CARBOHYDRATE AND FAT IS CONTAINED IN YOUR MEALS?"

Accepted Answer

Our program plans average about 20-25% lean protein, 20-25% healthy fat and 50-60% carbohydrates.

Question 17

I HAVE ALLERGIES, CAN I STILL ORDER?"

Accepted Answer

We try our best to accommodate food preference and to food allergies but our meals commonly contain dairy, eggs, nuts, or fish. If you’re allergic to any of these items, you should know that while we make every effort not to do so, we cannot guarantee that there won’t be any cross contamination with your other meals.

Question 18

HOW DO I CANCEL?

Accepted Answer

You can cancel 48 hours in advance before Friday the following delivery days.  We cannot guarantee cancellation after that. For a full refund, orders must be cancelled before thursday night PST.  Orders that are cancelled after the allotted time will be subject to credit.  Subscriptions orders must be cancelled before your order has been processed for the week.

Question 19

CAN I FREEZE MY MEALS?

Accepted Answer

You can freeze most of our meals.  We suggest to wrap in cellophane before freezing.

Question 20

HOW DO YOU HEAT YOUR MEALS?

Accepted Answer

Meals can be eaten hot or cold and can be heated up by microwave for 90 - 120 seconds or stove top for 4-5 minutes.

Question 21

DO YOU RECYCLE FOOD CONTAINERS?

Accepted Answer

We do not accept meal containers and ask for you to dispose or reuse the containers for yourself. Our Meal containers are 100% BPA and microwave safe.

Question 22

What do we do with the cooler bags and ice packs after delivery?

Accepted Answer

Please leave cooler bags and ice packs outside your front door and we will rotate them out on next delivery. If you decide to not order from us anymore, please use bag as your personal use.

714-812-3385

info@macroboxmeals.com

2217 S Grand Ave

Santa Ana, CA 92705