top of page
-
Q: How does Macrobox Meals' service work from start to finish?A: At Macrobox Meals, the process is simple: 1. Choose Your Meals – Select your preferred meals or meal plan. 2. We Prep and Cook – We handle shopping, prepping, cooking, cleaning, and macro-calculating. 3. Choose Delivery or Pick-Up – Opt for delivery or Sunday pick-up. 4. Heat, Plate, and Enjoy – Follow heating instructions, plate, and enjoy nutritious meals. For a hassle-free balanced diet or delicious meals, Macrobox Meals has you covered.
-
Q: What is the cut-off time for placing an order with Macrobox Meals to ensure delivery or pick-up for Sunday?A: All orders with Macrobox Meals must be placed by Thursday, midnight to guarantee delivery or pick-ups (Sunday only). This allows us to ensure that all meals are prepared, packed, and delivered on time for our customers to enjoy fresh, delicious, and nutritious meals for the upcoming week. By adhering to this deadline, we can maintain our high standards for meal quality and customer satisfaction.
-
Q: How does the meal plan system at Macrobox Meals work?A: At Macrobox Meals, we simplify your life by offering meal plans with a set menu that is automatically chosen for you. Our team of culinary experts curates a diverse and balanced selection of dishes each week, ensuring that you receive a variety of nutritious and delicious meals. This approach takes the guesswork out of meal planning, allowing you to enjoy fresh and flavorful meals without the hassle of deciding what to eat. Simply subscribe to our meal plan, and we will deliver freshly prepared meals right to your doorstep. All you need to do is heat, serve, and enjoy!
-
Q: What areas does Macrobox Meals deliver to, and how can I confirm if my location falls within the delivery zone?A: Macrobox Meals delivers freshly prepared, nutritious meals to residents within Orange County, Los Angeles County, and the Inland Empire. Our delivery radius extends to a 55-mile perimeter from our kitchen. If you are unsure whether your address falls within our delivery zone, please contact our customer service team for assistance. They can provide precise information and ensure you can enjoy our convenient meal delivery service directly to your doorstep.
-
Q: What are the delivery locations and times for Macrobox Meals?A: Macrobox Meals delivers in Orange County, Los Angeles, and Inland Empire. Orange County deliveries are available on Sundays; Los Angeles and Inland Empire from 8 AM to 2 PM. This ensures our meals arrive fresh, ready to heat, serve, and enjoy.
-
What are your delivery fees?A: Macrobox Meals has different fees depending on your city: $10 for Orange County $15 for Los Angeles County $20 for the Inland Empire. Orders over $120 get free delivery.
-
Q: How does Macrobox Meals ensure the freshness and proper delivery of my meal order?A: At Macrobox Meals, our top priority is to deliver fresh, nutritious meals right to your doorstep with the utmost convenience. Our delivery drivers will ring and text you to let you know when your meals have been delivered. To ensure optimal freshness, all meals are packaged in our insulated bags along with ice packs that maintain the correct temperature during transit. Upon receipt of your order, we strongly recommend refrigerating the meals as soon as possible to keep them fresh and delicious. For specific delivery instructions, you can provide detailed notes when placing your order. Our goal is to make sure that your meals arrive fresh and ready to heat, serve, and enjoy.
-
Q: How can I update my delivery address with Macrobox Meals?A: Email us your new address before Saturday 12PM to update it for the next week's deliveries. Timely updates ensure your meals arrive correctly without delay, maintaining our high service standards.
-
Q: What should I do with the cooler bag and ice packs after I receive my Macrobox Meals delivery?A: Please leave the cooler bag and ice packs out before your next delivery. Your driver will collect them when dropping off new meals. This weekly rotation helps reduce waste and keep our services eco-friendly.
-
Q: Does Macrobox Meals offer any subscription plans for their meal delivery service?A: Yes, Macrobox Meals offers weekly subscription plans. Subscribing ensures a steady supply of fresh, nutritious meals delivered to your door and includes an exclusive discount. It's great for maintaining a balanced diet without daily meal planning. Contact us for more details on our subscription options.
-
Q: Is there a minimum order requirement for Macrobox Meals, and how does the delivery fee work?A: Macrobox Meals has no minimum order requirement. A delivery fee will apply, but can be waived with order of $120 or more. Visit our website or contact customer service for detailed info on delivery fees and promotions.
-
How frequently does Macrobox Meals update its menu?At Macrobox Meals, we strive to keep our offerings fresh and exciting. Therefore, we update our menu every week to ensure you never get bored with your meal choices. Our rotating menu provides a diverse selection of delicious and nutritious meals, making it easy to maintain a healthy and balanced diet without compromising on taste or variety.
-
Q: What nutritional information is provided with each Macrobox Meals delivery?A: Each Macrobox Meal includes detailed nutritional information on calories, protein, carbs, and fats, along with heating instructions. You can also view all meal details on our online menu. Our goal is to provide fresh, delicious, and nutritious meals.
-
Q: What meal options does Macrobox Meals offer, and how can I customize them?A: Macrobox Meals offers flexible meal options with three protein sizes: 4oz, 6oz, and 8oz. Choose between “Regular” meals with 2oz of vegetables and 3-4oz of carbs or “Low Carbohydrate” meals with 4-5oz of vegetables. Please contact us if you have allergy to certain products.
-
Q: What portion sizes do you recommend for different activity levels and goals at Macrobox Meals?A: At Macrobox Meals, we vary portion sizes based on activity level, gender, weight, and goals. Moderately active females aiming to lose weight should get a 4oz protein portion. Highly active females looking to gain muscle should choose 6oz. Moderately active males aiming for weight loss should select portions fitting their calorie needs and activity levels. This helps meet health and fitness goals more effectively.
-
Q: What nutritional balance can I expect from Macrobox Meals' program plans?A: Macrobox Meals' plans are designed for a balanced diet supporting health and fitness goals. Meals typically have 20-25% lean protein, 20-25% healthy fats, and 50-60% carbohydrates, providing sustained energy and supporting muscle growth. Each meal uses fresh, high-quality ingredients for convenience and nutrition.
-
Q: How does Macrobox Meals handle food allergies and dietary preferences?A: We accommodate diverse dietary needs but can't guarantee an allergen-free environment. Our menu includes dairy, eggs, nuts, and fish, and we strive to prevent cross-contamination. If you have severe allergies, please exercise caution and contact our customer service for more details.
-
Q: How can I cancel my meal delivery order with Macrobox Meals, and what is the deadline for a full refund?A: Cancel at least 48 hours before the next delivery, typically by Thursday night PST for a full refund. We can also roll over to a different week if you decide you do not want meals that week. Late cancellations may not get a full refund. Visit our website or contact customer service to cancel.
-
Q: Can I freeze the meals I receive from Macrobox Meals?A: Yes, you can freeze most meals, but not salads or yogurts. For best results, wrap meals in cellophane before freezing and thaw our before reheating to maintain freshness and flavor.
-
Q: How should I heat up meals from Macrobox Meals?A: Heating is convenient. Enjoy meals hot or cold. For hot, use a microwave (90-120 seconds) or stovetop (4-5 minutes). Instructions are displayed on each meal.
-
Q: Can I recycle the meal containers from Macrobox Meals?A: Macrobox Meals doesn't accept containers for recycling, but you can dispose of or reuse them. They are BPA-free, microwave-safe, and great for storage or reheating. Reusing reduces waste and provides convenience.
-
Q: What should I do with the cooler bags and ice packs from my Macrobox Meals delivery?A: Leave them outside on your next delivery day for our team to replace. If you stop ordering, you can keep them. This helps us stay sustainable and ensures you get properly insulated deliveries.
bottom of page